Shipping

Livestock Shipping:

CTE Aquatics ships livestock nationwide, year-round using FedEx exclusively.

Shipping Method - To minimize stress and to ensure optimum health, all livestock is shipped FedEx Priority Overnight. FedEx Priority Overnight service guarantees that any shipment will be delivered anywhere in the country by 10:30am the next day (rural areas excluded). For more information please go to www.fedex.com for a detailed explanation of Priority Overnight shipping procedures and policies.

FedEx Hold Facilities - To reduce stress on livestock and as a convenience to our customers, CTE Aquatics endorses the use of qualified FedEx Hold Facilities as your shipment destination. You must provide us with the address, so to find your nearest hold facility, please go to www.fedex.com/us/dropoff.

Saturday Delivery - FedEx does deliver Priority Overnight packages on Saturday but not all zip codes qualify for Saturday Delivery service. Also, Standard Overnight packages can often be picked up from FedEx hold facilities. Please make sure that this service is available in your area before making the selection. To see if any Saturday service is available in your area, please go to www.fedex.com/us/services/options/saturday.html. Note that for all Saturday deliveries, a $15.00 will be charged per box and that this fee is what FedEx charges us.

Tracking Information - A tracking number will be emailed to you with information confirming the location and time your package will arrive. Tracking information is sent by email from FedEx (not Blue Zoo). You will receive your tracking number about one hour after shipments depart from our facility which is usually between 4:30-5:00pm PST.
Livestock Shipping Date Estimate- Your livestock order will be shipped as soon as possible but also within the parameters of this chart:

Shipping Livestock To Hawaii
In order for us to ship to Hawaii, the customer must obtain a permit from the Hawaii State Department of Agriculture. The permit application form can be found online at this URL: http://hawaii.gov/hdoa/pi/pq/pq-7.pdf. Be sure to first check the list of fishes approved for import to Hawaii. You can find that list here:http://hawaii.gov/hdoa/admin-rules/subtitle-6-division-of-plant-industry/AR-71C.pdf.

There are two types of permits. The first is a one shipment permit, and, as the name implies, is limited to one shipment (although it is fine to have multiple fish in the shipment). If the applicant would like to import fishes one time, he or she must specify the fishes’ names, the number of fishes being imported, and the shipper on the permit application. There is a $5 recording fee for the one shipment permit.

The second type of permit is for multiple shipments. This means that the applicant may be able to import multiple shipments from multiple U.S. addresses. The permit is valid for one year, and if the applicant thinks he or she will be importing multiple shipments, this is definitely the way to go. With the multiple shipment permit, the applicant does not need to specify the fishes names, quantity, and shipper on the permit application. There is $50 recording fee for the multiple shipment permit.

The applicant should plan on approximately 10 business days for either permit to be approved. Permits should be submitted via postal mail or in person to the following address:
State of Hawaii
Department of Agriculture
Plant Quarantine Branch
1849 Auiki Street, Honolulu, HI 96819-3100
PH:808 832-0566 FAX:808 832-0584

If the applicant has any questions, he or she can call the State of Hawaii Department of Agriculture at 808 832-0566. Once the permit is approved the applicant will receive a packet in the mail containing the permit and a list of approved animals.

FedEx

CTE Aquatics uses FedEx exclusively for all livestock shipments. We offer either FedEx or UPS for dry goods shipments.

To contact FedEx regarding a CTE Aquatics shipment, please have your tracking number handy and use the following information:
Customer Service: (800) GoFedEx, (800) 463-3339
Customer Service: www.fedex.com
Track a package: www.fedex.com/us
Find a shipping location: www.fedex.com/us/dropoff

CTE Aquatics utilizes the following FedEx services for shipments:

FedEx Priority Overnight - This option is the standard shipping method for live animals.
FedEx performs Priority Overnight service according to the following criteria:
Delivery time is next business day by 10:30am to most areas
By noon, 4:30 or 5:00pm to some rural areas
Available throughout all 50 states (we do not ship livestock to Hawaii. Alaska and Puerto Rico residents will have
additional shipping charges applied to their orders. Call for details)
Monday-Friday. Saturday delivery available in some areas

FedEx Standard Overnight - The Standard Overnight option can be selected for shipping aquarium supplies, however, additional fees do apply.

FedEx performs Standard Overnight service according to the following criteria:

Delivery time is next business day by 3:00pm to most area
By noon, 4:30 or 5:00pm to some rural areas
Available throughout all 50 states
Monday-Friday. Saturday delivery available in some areas

FedEx Second Day Air - This option is the standard shipping method for Live Rock and Live Sand. It can also be selected as an option for aquarium supplies; however, additional fees do apply.

FedEx performs Second Day Air service according to the following criteria:

Delivery time is 2 business days by 4:30pm to most areas
3 business days to some rural areas
Available throughout all 50 states
Monday-Friday. Saturday delivery available in some areas

FedEx Ground - All aquarium supplies orders will be shipped FedEx Ground unless a more expedient service is selected and paid for by the customer.

FedEx performs Ground service according to the following criteria:

Delivery time is 1-5 business days by the end of the business day
Delivery is day-definite and based on the distance to the destination
Available throughout all lower 48 states and Alaska (does not apply to Hawaii or Puerto Rico)
Monday-Friday. No Saturday delivery available

Aquarium Supplies Shipping:

CTE Aquatics ships aquarium supplies nationwide, year-round using both FedEx and UPS.

Shipping Method - To reduce shipping costs, all aquarium supplies are shipped FedEx or UPS Ground unless you select an expedited service when the order is placed (additional charges apply). Aquarium supplies orders that are shipped Ground will be delivered Monday through Friday. Other services can be selected that include Saturday delivery or pickup, but this is not available to all areas and additional charges apply. In many cases, FedEx Ground delivers within three to five business days but this is not guaranteed. Most shipments arrive by 4pm but this can vary depending on weather and location. Please see Shipping Information/FedEx for more information or go to www.fedex.com for detailed an explanation of ground shipping procedures and policies.

Saturday Delivery - FedEx Ground does not offer a Saturday delivery option. Unless Priority Overnight or Standard Overnight service is selected and paid for when an order is placed, no aquarium supplies will be delivered or picked up on Saturday. Please make sure that these services are available in your area before making the selection. Please see shipping information for service details and links.

Tracking Information - All tracking numbers will be emailed to you to confirm the location and time your package will arrive. Tracking information is sent by email from FedEx and UPS. You will receive your tracking number about one hour after shipments depart from our facility which is usually between 4:30-5:00pm EST.

Returns - We recommend contacting the manufacturer first on any warranty issues. Most manufacturers prefer to handle their own warranties and it usually concludes in a quicker turn around for you. If a product does need to be returned to us, please call us at (410) 561-3474 within 14 days for a return authorization number. Mark the return authorization number on the outside of the package very clearly. Items received without a return authorization number or after the 15 day time limit, will not be processed. Customer is responsible for return shipping and insuring said package. For non-defective items, a 10% re-stocking fee will be assessed.

Frozen and Refrigerated Foods Shipping:

All food items that need to be kept frozen or refrigerated are handled much like livestock orders. In order to preserve the nutritional value of all our frozen and refrigerated foods, these products ship by default via Priority Overnight. The shipping and handling charge is higher than regular dry goods; therefore, it is more economical to purchase all frozen and refrigerated foods in bulk. Shipping charges for frozen and refrigerated foods include items such as ice pack, dry ice and Styrofoam box charges as well as overnight delivery.